Privacy Policy | Fight Club Casino

Information we may collect

The information handled by an online casino depends on how you use the website and the services available to you. We may collect information directly from you, automatically when you use the website, or from service providers involved in verification, payments, security and technology operations. We aim to collect information that is reasonably relevant to operating the service, meeting legal and security requirements, providing assistance and improving the player experience.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also handle information needed to confirm your identity, age and eligibility to use the service. If verification is required, this may include identity documents, proof of address, images, verification results and information about the status of checks.

Payment and transaction information

We may record deposits, withdrawals, wagers, wins, account balances, promotional activity where applicable and other transaction history. Payment providers may handle card, bank or other payment information under their own privacy arrangements. We may receive confirmation, reference details, limited payment information and risk signals needed to process transactions, reconcile accounts, prevent misuse and provide support.

Device, technical and usage information

When you browse or use the website, technical information may be collected. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times, referral information and interaction data. We may also record failed login attempts, suspicious activity and other security events. This information helps us keep the website secure, troubleshoot faults, understand usage and improve performance.

Communications and support information

If you contact support or respond to a communication, we may keep the content of your messages, account references, documents and other information you choose to provide. This allows us to investigate questions, resolve disputes, assist with account issues and maintain a reliable record of support interactions.

How we use personal information

The purposes for which information is used will depend on the information involved, the service you request and the requirements that apply to online gambling services. Personal information may be used to operate the website, administer accounts, provide support and protect players and systems.

Creating, administering and securing your player account.
Processing deposits, withdrawals and other account transactions.
Verifying identity, age and account information.
Detecting, preventing and investigating fraud, money laundering, collusion, abuse, multiple-account activity and other security risks.
Monitoring activity to support safer gambling and the responsible use of the service.
Providing customer support, answering questions and resolving complaints.
Sending service messages about accounts, security, transactions, changes and important operational matters.
Sending marketing communications where permitted and where you have provided consent or another valid permission applies.
Understanding website performance, testing features and improving products, content and accessibility.
Meeting legal, regulatory, accounting, tax, audit, security and other compliance obligations.
Protecting the rights, property, safety and systems of Fight Club Casino, players and relevant service providers.

Information may be used where necessary to establish, exercise or defend legal rights, investigate suspected wrongdoing or enforce applicable website terms. We may combine information from different sources where reasonably necessary for these purposes. We do not use personal information for purposes that are unrelated to the service unless we have a lawful basis to do so or you have agreed to the additional use.

Marketing choices

Marketing messages may include information about services, features or promotions. You can withdraw consent to marketing at any time by using an unsubscribe option where provided or by contacting us. Withdrawing marketing consent will not usually stop essential service, security or account messages. A message already scheduled or sent may still reach you after your request has been made.

Retention of information

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, security and communications records. We cannot delete information that we are required to retain, or information needed to establish, exercise or defend legal rights. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, measure website use, support security and provide relevant functionality. Some cookies are essential for account access and core features, while others help us understand performance or improve the website. You can manage or block cookies through your browser settings. If you disable essential cookies, parts of the website may not work correctly or some services may be unavailable.

Service providers and other recipients

Information may be shared with trusted providers that help operate the website and services. These providers may support hosting, software, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security, auditing and professional advice. They should only use information as needed to provide their services or meet applicable requirements.

Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect users or systems, investigate suspected wrongdoing or enforce relevant terms. Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect information and manage the transfer in accordance with applicable privacy requirements.

Keeping information secure

Security controls may include access restrictions, authentication measures, monitoring, encryption where appropriate, secure development practices and staff or provider procedures. These measures are intended to protect personal information from unauthorised access, alteration, loss or disclosure. However, online communications and storage cannot be guaranteed to be completely risk-free.

You are responsible for keeping your login credentials confidential. Do not share your password or access information with another person. Contact support promptly if you believe your account or personal information has been compromised. We may ask for reasonable information to confirm your identity before discussing an account or completing a privacy request.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights regarding the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to marketing. You may also ask questions about how information is used, request clarification about a decision involving your information or raise a concern about privacy handling.

How to exercise your rights

To make a privacy or data request, email support@fightclubcasino.top. Please explain what you are requesting and include enough information for us to identify the relevant account or records. You may use this contact method to request access to your data, correction of inaccurate information, deletion of eligible information or withdrawal of consent to marketing.

Access: ask for a copy or description of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to delete information that is no longer required or where another valid basis for deletion applies.
Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing already carried out lawfully before withdrawal.
Privacy concerns: contact us if you believe information has been handled incorrectly or if you need an explanation of a privacy-related process.

For your protection, we may need to verify your identity before providing information, correcting records, deleting information or acting on another request. If an authorised representative makes a request, we may ask for evidence of their authority. We aim to respond within a reasonable timeframe and may ask for clarification if a request is unclear or unusually broad.

A request may be refused, limited or delayed where permitted or required by applicable obligations. This may apply where information must be retained, disclosure could affect another person, or responding could compromise security or fraud prevention. If we cannot fulfil a request in full, we will aim to explain the reason where appropriate. We may retain a record of your request and our response for accountability and compliance purposes.

Updates to this policy

This Privacy Policy may be updated when services, technology, legal requirements or information practices change. The current version will be made available on the website. We encourage you to review this page from time to time. Where a change is significant, additional notice may be provided through the website or an appropriate service communication.